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Pleasure

Services

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There is a Club where you can realize your dreams; where you can swap with other sailors; where you can attend exclusive events as a VIP; where you can get full details of your favorite boats. 

Join the BENETEAU Yacht Club, which is primarily a community of keen owners, unique in sailing, uniting more than 40 countries and 135 different models of Beneteau boats.

With the BENETEAU Yacht Club, a whole world of privileges is available to you. You will be able to make your sailing dreams come true and share with others your taste for adventure.

Why not join to the BENETEAU Yacht Club ?

  • Have access to the international network of BENETEAU boat owners
  • Take part in BETWEEN US, our program of boat swapping between Beneteau boat owners who are eager for new horizons
  • Benefit from preferential rates in the BENETEAU boutique

  • Get news and exclusive reports on your boat. Take advantage of the BENETEAU YACHT CLUB BLOG to take part in discussions, ask questions, carry out swaps and engage fully with the global community of Beneteau boat owners

    To learn more about the BENETEAU Yacht Club and its privileges, visit the www.beneteauyachtclub.com website, where you can also talk to your Beneteau dealer.

Customer Satisfaction Index

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Beneteau and its network of dealers are enrolled in the National Marine Manufacturers Association CSI (Customer Satisfaction Index) program.  The program was established to support the industry's goal of raising the bar on customer satisfaction. 

Each year the NMMA awards participating manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Award recipients achieve and maintaine an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past year and participating manufacturers are required to survey all new boat buyers during this period. For the last 5 consecutive years Beneteau has received this recognition. 

“Consistently surveying our customers to measure their satisfaction levels has been a strategic commitment of ours for years.   The objective of participating in the NMMA program has always been to use this valuable information to drive ourselves towards ever higher levels of quality while exceeding the expectations of the owners of the beautiful floating dreams our Beneteau team in Marion creates.” said Wayne Burdick, President.  "It is a wonderful confirmation that for several years in a row Beneteau and our great dealer network are the ONLY sailboat company and dealer body that are recognized by NMMA to deliver exceptional quality of product and service.”

Beneteau has its own financing company. This develops exclusive financial products, because you do not finance your boat in the same way as you would your house or your car!

  

SGB Finance North America, Inc.- subsidiary of SGB Finance S.A France - is a joint venture between CGL and the Beneteau Group. CGL France is a financial establishment founded in 1951 and is a wholly-owned subsidiary of the French Bank, Societe Generale.

This relationship is significant because Société Générale is one of the largest banks in the world with 152,000 employees in 82 countries.

Our partnership with the Beneteau Group allows us to offer marine financing solutions through approximately 250 distributors in Europe. We are one of the leaders of pleasure yacht financing in Europe (both sail and power yachts). In 2009 we financed over 1,700 pleasure yachts.

After sales service & spare parts: an exceptional quality of service, second to none in the boating industry.

technical team

A team of dedicated office-based and traveling professionals 

An online spare parts ordering system

A highly responsive team 

9 commitments of Beneteau and its dealer network

1 Your Beneteau dealer - a leisure-craft professional at your service
Meeting the strict service requirements applied by Beneteau and its network, your dealer does a lot more than just sell boats. He’s an experienced professional well-versed in all aspects of leisure craft. Backed by a team of qualified and regularly-trained technicians, he is always there to advise you, whatever your needs.

2 Personal assistance with boat handover, from delivery onwards
Your Beneteau dealer is committed to making the handover process as smooth as possible, and helping you with everything you need to get you on the water, from securing a berth to licensing, registration, insurance, sailing and navigation skills.

3  Ongoing maintenance for your boat
Your dealer is there to help you draw up a list of items you should check regularly, advise you on any maintenance that may be necessary and supply you with replacement or additional equipment.

4 Open prices
Your Beneteau dealer offers clearly-itemized prices for any work your boat may require, including labor charges, lift-out, winter storage and the most frequently used spares. He will always submit a quotation before beginning any work.

5 Meeting services deadlines
Because your Beneteau dealer is there to help you get the most out of your boat, he will carry out any work as quickly as possible and meet any deadlines he agrees.

6 Spare parts availability
To make sure you receive the fastest and most efficient service possible, Beneteau operates a centralized spare parts service for the most frequently used parts. Whatever the problem, Beneteau is committed to supplying your dealer with whatever you need (subject to stock availability).

7   5 year structural warranty*
Acting on your dealer’s diagnosis, Beneteau will repair any defect to the hull and deck of your boat agreed by the Beneteau technical department to be the result of faulty manufacture. This warranty applies for a period of 5 years from delivery of your new boat.

*In accordance with Beneteau’s general warranty conditions.

8 Permanent assistance
Wherever in the world you sail, there is a Beneteau dealer on hand to advise and assist you. Please visit www.beneteau.com for a list of Beneteau dealers.

9  Full services right through to selling your Beneteau
Your dealer will also help you prepare to sell your boat at the best possible price, including checking the boat and its fittings, conducting a detailed technical survey and estimating its value. Your dealer will also be delighted to offer you a part-exchange against your next Beneteau.